Legal Information

29bd Privacy Policy – Our Commitment to Protecting Your Data

The security of your personal information at 29bd is our top priority. This privacy policy clearly outlines what data we collect, why we use it, and how we keep it protected.

Last Updated: January 2026
Key Highlights

How We Protect Your Privacy

Here's a quick overview of the key points before you read on.

SSL Encryption

All your data and transactions on the 29bd platform are protected with 256-bit SSL encryption. Third parties can never access your data.

Secure Data Storage

Your payment details are never stored on our servers. Only essential information is retained, secured to the highest standard.

No Data Sales

29bd never sells your personal information to third parties. Your data is used solely to improve the platform's services.

Cookie Controls

You can manage cookies through your browser at any time. We only use cookies that are necessary to improve our services.

Right to Rectification

You have the right to correct any inaccurate information stored in your account at any time. Simply reach out to our support team.

Data Deletion Request

After closing your account, you may request deletion of your personal data. Unless we are legally required to retain it, the process will be completed within 30 days.

Important: By using the 29bd platform, you are deemed to have read and accepted this Privacy Policy. This policy has been prepared in accordance with applicable laws of Bangladesh.

1. Introduction & Scope

This Privacy Policy applies to all users of the 29bd.ws website and mobile application. We take your privacy on the 29bd platform seriously and use industry-leading security technology to protect your personal information.

This policy outlines what information we collect, how it is used, how it is stored, and when it may be shared with third parties. We are fully transparent about our responsibilities regarding your privacy.

This Privacy Policy is 29bd's Terms & Conditionsis an integral part of. Reading both together will give you a complete understanding of all platform policies.


2. What Information We Collect

29bd collects your information in several ways. Below is a detailed breakdown of what we collect:

Data Type Example How It's Collected
Identity Information Full name, date of birth, national ID number At the time of registration
Contact Information Mobile number, email address Registration & Verification
Financial Information Mobile banking number, transaction history During deposit & withdrawal processing
Device Information IP address, browser, operating system Automatically logged
Usage Information Gaming history, betting patterns, session duration While Using the Platform
Communication Records Chat logs, support tickets Customer Support Hours
We do not collect:
  • Full bank card number or CVV code.
  • Your payment PIN or OTP code.
  • Your account password (stored as an encrypted hash).

3. How Your Information Is Used

29bd uses your data only for specific, legitimate purposes. We never use your information for anything else without your consent.

  • Account Management: For registration, login verification, and identity confirmation.
  • Transaction Processing: To process deposits, withdrawals, and bonus distributions.
  • Security Assurance: To detect fraud, multiple accounts, and illegal activity.
  • Service Improvement: To improve platform performance and enhance the user experience.
  • Contact: To send important updates, transaction confirmations, and provide support.
  • Responsible Gaming: To identify excessive gaming patterns and provide timely alerts.
  • Legal Compliance: To comply with applicable laws in Bangladesh and respond to requests from relevant authorities.

Your data is a trust we hold. We are always committed to keeping that trust intact.

— From the 29bd Data Protection Team Policy

4. Data Sharing & Disclosure

29bd never sells or rents your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

Reason for Sharing Description
Payment Processors Information required to process transactions through payment gateways such as bKash, Nagad, and Rocket.
Legal Authorities Information required under a valid court order or request from a government authority.
Fraud Prevention Limited data shared with security partners to detect illegal activity.
Technology Partners Technology providers that support platform operations, bound by strict confidentiality agreements.

Before sharing data with any third party, 29bd ensures that the party complies with appropriate data protection standards.


5. Cookie Policy

29bd uses cookies on its website to improve your browsing experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your preferred language, theme, and settings.
  • Analytics Cookies: Analyzes platform usage patterns to improve our services.
Cookie Controls: You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Data Protection Measures

29bd uses industry-standard technology and processes to protect your data. Our security systems are regularly audited by independent third parties.

  • All data transfers are secured with 256-bit TLS/SSL encryption.
  • Passwords are encrypted using the bcrypt hashing algorithm.
  • Firewall and intrusion detection systems are active on all servers.
  • Suspicious login attempts trigger automatic account lockout and SMS alerts.
  • Physical security at our data centers is maintained 24/7.
  • Regular security updates and vulnerability assessments are conducted.

In the event of a security breach, 29bd will notify affected users within 72 hours and take prompt corrective action.


7. Your Rights

You have the following rights regarding your personal data on the 29bd platform:

Right to Access You may request to view the information we hold about you.
Right to Correction You may request corrections to any inaccurate or incomplete information.
Right to Erasure You may request deletion of your data where there is no legal obligation to retain it.
Right to Restriction of Processing You may request that processing of your data be restricted under certain circumstances.
Right to Portability You may request a copy of your data in a structured format.
Right to Object You may object to certain types of data processing.

To exercise these rights support@29bd.wsor reach us via live chat. We will respond within 30 days.


8. Child Protection Policy

29bd is strictly for users aged 18 and above. We do not knowingly collect information from minors. If anyone opens an account using a false age and this is later confirmed, the account will be closed immediately.

If you suspect a minor is operating an account on 29bd, please notify our support team immediately.


9. Data Retention Period

29bd does not retain your data longer than necessary. Data is kept for as long as your account remains active. After account closure, data is deleted in accordance with the following policy:

  • Personal identity information: 30 days after account closure.
  • Financial transaction records: retained for up to 5 years as required by law.
  • Communication logs: 1 year.
  • Device & session logs: 90 days.

Certain data may need to be retained for an extended period due to legal, regulatory, or tax requirements.


10. Policy Updates

29bd reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you in the following ways:

  • SMS notifications sent to your registered mobile number.
  • Pop-up notice displayed upon logging into the platform.
  • The update date at the top of this page will be changed.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly to stay informed.


11. Contact & Complaints

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

Data Protection Contact:
  • Email: support@29bd.ws
  • Live Chat: directly on the platform (available 24/7)
  • Response time: within 3 business days.
  • Up to 30 days for complex matters.

For further questions, please contact our FAQ Page or Responsible Gaming You can view the page.

Your data is safe — play with peace of mind!

Your privacy and security are fully guaranteed at 29bd. Register today and join Bangladesh's most trusted gaming platform.

বাংলা